Intensive Case Management support is provided by a team of staff to all of our supportively housed residents. Each staff carries a caseload of residents and provides one-to-one support that assists them in maintaining their housing successfully. Each resident has unique needs and what they require can depend on the day or time of year.

Our main type of program is our one-on-one, intensive case management (ICM) which assists residents with challenges such as hoarding, personal hygiene, housekeeping, accessing health resources and pest control. Such challenges are commonplace among individuals with complex mental health and substance use challenges, more often compounded by added challenges associated with aging. When not attended to, these challenges often create situations that threaten one’s housing stability and can end with the threat of eviction. Homes First’s hard-working frontline staff provide daily, intense, one-on-one attention to residents, with special emphasis on crisis management.

Sites Running This Program:

  • All supportive housing sites

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