Contact Us

Need to Get in Touch?

Please take a look at our frequently asked questions on this page to see if we can get your question answered right away.

Don’t see your question answered, or you’d like to get in touch with a Homes First team member? Please direct your inquiry as outlined below, and someone from the Homes First team will be in touch within 48 hours.

Donation & Volunteer Enquiries

For question about donating your goods, services or to make a financial donation, please can contact:

For volunteer inquiries, please contact:

General Inquiries

For general information, reach us at:

Phone No: 416 – 214 – 1870

Fax No: 416-214-1873


Main Office

90 Shuter St., Suite 206 Toronto, ON M5B 2K6

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Media inquiries

For media requests please contact:

Frequently Asked Questions

Homes First serves the hardest to house. This includes those living with complex needs like mental health and substance use issues, as well as other physical and health needs.

We house single adults, men and women, some families, and an aging population. We focus on people who have been living rough – in parks, ravines and on the streets – for a very long-time, and work to give them stable, supportive, long-term housing.

Thank you for your interest in Homes First. For information on our housing, please visit our “I Need Help” page. 

Our waitlist is open. We currently have a waitlist of over 4,000 people for housing with Homes First. 

If you have been placed on the waitlist, we cannot provide updates on the progress of your housing application.

Thank you for sending a housing application to us. Unfortunately, as of July 2019, our housing waitlist is at 4,000 people, and we are unable to follow up about the status of your application.

Please note that Homes First does not go through its waitlist in chronological order. Instead, applications are assessed based on the needs of the applicant and if Homes First has a suitable space for them. You will only be contacted if we deem that we have an appropriate unit for you.

Please do not call or visit our office to inquire about housing applications. Again, if you do qualify for housing with us, you will be contacted.

All staff and volunteers are trained to work with individuals with complex mental health, substance use, and life skills issues. We have several community mental health partnerships such as CAMH (Centre for Addiction and Mental Health) and teams that deliver mental/physical health supports into residents’ homes.

Staff are provided a variety of training such as de-escalation, conflict resolution, crisis prevention intervention, motivational interviewing, inclusivity training, and more. All staff use a trauma-informed approach in working with our residents.

No. Homes First is an independent Canadian charity and not formally part of any other organization or government agency. However we work closely with the City of Toronto and other agencies in the city, including health care providers, mental health supports, and more, to share insight and expertise on creating a multi-faceted approach to ending homelessness.

Homes First gets funding from a variety of sources. Our funding is like a quilt; we piece together different patches from different sources to make up our whole operating budget. Homes First is a United Way Greater Toronto partner agency, and works closely with the City of Toronto to operate our shelters.

Homes First is a growing organization looking for social services professionals with strong communication skills, experience connecting clients with support systems, and the ability to deal with crisis situations.

If this sounds like you, please see our available positions on our Careers page.