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What We Do

Homes First is one of the largest non-profit housing providers in Toronto. We are committed to breaking the cycle of chronic homelessness by providing emergency shelter and supportive housing and services for people with the fewest housing options in our city.

We provide:

Emergency shelter: We provide shelter for over 1,500 people each night across 11 shelter properties and do our best to connect them to stable housing. Through our integrated outreach networks, we act as a service navigator and community connector to prevent anyone from slipping through gaps in the system.

Supportive housing: We provide residents permanent, stable and supportive housing across 14 properties, including children, youth, women, single parents, adults, seniors and large families.

Essential support services: We help people stay housed or access permanent housing through initiatives such as eviction prevention, housekeeping, behavioural support, trauma-informed counselling, addictions and harm reduction services, and specialized supports for seniors to age in place. We also work with residents on life skills, hygiene, financial literacy, tenant rights and obligations, and other matters that contribute to their personal well-being.

Our Programs

Intensive Case Management (ICM) housing help

Intensive Case Management support with an acquiring housing focus is provided by staff to residents in our shelters. Each Housing Help ICM staff carries a caseload of residents and provides one-to-one support that assists them to work specifically on attaining safe, secure housing and connections to the community. Each individual has unique needs and what they require can depend on the day or time of year.

Our main type of program is our one-on-one, intensive case management (ICM) which assists residents with challenges such as hoarding, personal hygiene, housekeeping, accessing health resources and pest control. Such challenges are commonplace among individuals with complex mental health and substance use challenges, more often compounded by added challenges associated with aging. When not attended to, these challenges often create situations that threaten one’s housing stability, can end with the threat of eviction and homelessness. Homes First’s hard-working frontline staff provide daily, intense, one-on-one attention to residents, with special emphasis on crisis management.

Sites running this program:

  • All Shelters

Our Properties

Homes First owns and or manages several different properties across the GTA. Click the link below to read more about each of our properties.